1 reviews | Active since Jan 2015
Stop order query
I pay my DSTV Extra View premium subs yearly and have been a customer since 1993. Yearly subs was paid in full in April 15. On 23 July Multi Choice processed a stop order from my bank account for R940.02. Spoke to team leaders Mpila Mathebe and Nhlanhla Sholi on 23/7, 24/7 and 29/7. Was told they migrated to a new system and promised that the payment will be reversed but had challenges with their new accounting system. Mpila promised that the matter will be escalated to the General Manager. I requested for an email confirming the conversation. I am still waiting for my refund and still waiting for the email.<br> <br> Very Very disappointed with the service from Multi-Choice<br> <br> <br>
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and advised that the refund has been captured on your account and will be deposited into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and advised that the refund has been captured on your account and will be deposited into your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,