1 reviews | Active since Feb 2016
STOP HIRING STUPID PPL OR EDUCATE YOUR PPL
I WAS ASSISTED BY STUPID CONSULTANT . YOU MUST GIVE YOUR CONSULTANT PROPER TRAINIGN REGARDING THIS PRODUT BECAUSE THEY FAILING DRISMALLY TO GIVE PROPER FEEDBACK AND ADVICE AND INFORMATION .<br> <br> I WAS CHARGED TWICE FOR RECONNECTION FEES ON A NEW DECODER HOW IS THAT .<br> I WAS ONLY FOLLOWED THE INSTRUCTIONS THAT WAS GIVEN TO ME BY THE CONSULTANT .<br> I HAVE BEEN CALLING MULTI CHOICE FOR THE PAST TWO WEEKS BUT NO FEEDBACK .<br> <br> ACCORDING TO GORDAN NTAMBO THEY ARE GOING TO LISTEN TO THE RECORDING REGARDING THE ADVICE THAT WAS GIVEN TO ME BY THE TWO STUPID CONSULTANT .<br> AS FOR BONGI CHABANU I'M STILL WAITING FOR THE FEEDBACK AS WELL JUST LIKE GORDAN NTAMBO.I WONT PAY FOR TWO RECONNECTION FEES BECAUSE IT WAS MY FAULT THAT YOU HIRE STUPID PEOPLE TO WORK FOR YOU .IM STILL WAITING FOR RESPONCE NOW MY DSTV IS BEING DISCONNECT AND I DONT SEE ANY REASON WHY AM I KEEPING IT .MY DAYS OF RECONECTION ARE AS FOLLOWS ACCORDING TO YOUR CONSULTANT<br> FIRST CONNECTION FROM THE 15/01/2016 TO 19/01/2016 IS R16.50<br> SECOND CONNECTION FROM 20/01/2016 TO 04/02/2016 IS R46.20<br> THIRD CONNECTION FROM 04/02/2016 TO 08/02/2016 R16.50<br> ACCORDING TO THIS CALCULATION I OWE YOU R79.20 THATS IT .<br> YOU MUST WRITE OFF R100.00
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert