Stop enriching yourself and provided the service that we are paying for

They are so quick to stop there service. But once payment is made they make you go around in circles. I made payment for my dstv but still no service provided. Today is the 20 of June next month on the 15 Of July they will cut my service telling me that I own them and the penalty fees on top of that saying I must pay connection fee. multichoice why are you milking as the poor you want as to remain poor for the rest of our life's. I havesend the proof of payment via whatApp and email but still today no service provided.