STOP DOING FALSE ADVERTISING

2 WEEKS LATER STILL NO WORD FROM DSTV REGARDING THE DISPUTE I HAVE ,OR MUST I TAKE THIS MATTER TO THE OMBUDSMAN SO THAT THEY CAN TAKE ME SERIOUSLY ,I STILL HAVE THE PROOF FOM THEIR WHATSAPP SHOWING I MUST PAY R265 SO THAT MY ACCOUNT CAN BE RECONNECTED ,WHY ARE YOU DOING FALSE ADVERTISING ARE YOU THAT DESPERATE FOR MONEY? NOW I HAVE TO SPEND MY AIRTIME AND CALL YOU AGAIN ?IF DSTV CANTV RESOLVE THIS THEY MUST REFUND ME ,I WANT THIS MATTER TO BE RESOLVED BY END OF TODAY.