1 reviews | Active since Feb 2016
****** money
I initially made a PayU payment which did not go through, through no fault of my own. Multichoice made me aware of this on the 16th of Feb 2016 and I immediately did an EFT transfer (it was after banking hours). and the money was taken from my account. But it des not reflect on my account after over 2 weeks. My usual monthly payments were done for the month of Feb, and these went though. However, I still have not received my money (it hasn't bounced back into my account by some miracle), nor has it reflected in my DSTV account. <br> So, multichoice has now billed me for a \reconnection fee\" for late payment! When I in fact paid immediately!! <br> And no matter how many times I call, everyone says \"just wait and it will reflect tomorrow\". So I did... and I was charged for waiting!!! Get you act together and find my money- you *******!!"
We apologise for the delayed response and for any inconvenience you may have experienced in this regard.
We confirm the payment is reflecting, your account is up-to-date with credit balance and the reconnection fee charged was reversed.
Thank you for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We apologise for the delayed response and for any inconvenience you may have experienced in this regard.
We confirm the payment is reflecting, your account is up-to-date with credit balance and the reconnection fee charged was reversed.
Thank you for taking your time to contact us. We value your support.
Should you require any further assistance, please don't hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
