OT
Okuhle T

1 reviews | Active since May 2012

04 Feb 2016, 08:09

****** Money

I called DSTVcall centre this morning and nobody was able to tell me what happened to the R18.10 that was debited from my bank account yesterday, furthermore a similar occurrence took place on the 03 Jan where nobody could tell me what happened to the R273.30 that was debited from my bank account. I had to spend three hours at the bank to have the amount reversed. I will not go and sit at the bank for three hours for R18.10 therefore the money needs to be paid back to my bank account immediately. I never gave DSTV any authorisation to debit my account on the 3rd my debit orders are scheduled for the 15th of every month.<br> <br> Secondly on the 15th of Jan you debited R544 but their call centre agents are telling me R524 is showing on my account, I need to know what happened to the R20 difference.<br> <br> I don't appreciate my account being tampered with especially when no authorisation was issued, that constitutes *****ing.<br> <br> I need and explanation immediately and my money paid back into my account.<br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2016, 12:39
Official
Hello Wandarish2010,

Thank you for taking your time to contact us. We apologise for the delayed response.

We are committed to resolving query. Please refer to your personal email address where you can respond with the required information.

Thanks again for your invaluable support. We look forward to serving you more efficiently in the future.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

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Kind regards
Dinah