****** decoder broken promises and ***** all rolled into one - that is DSTv Magic

<p>Our analog decoder during Monday 10 October started to flash a E04 error. I phoned the call center and were instructed to take the decoder to the service center. On Tuesday I took the decoder to the Randburg center around 09:20 (ticket 5525) and was eventualy directed to counter 76. The agent took the decoder to another counter to test and eventually came back and informed me that it is a software prolem that was escalated. They need to keep the decoder to update the software. I provided my name and cell number.</p> <p> </p> <p>On wednesday I phoned the callcenter. The agent promised to escalate the matteustomer service. Well today, Friday 14 October I phoned again after nobody made the effort to even try and communicate with me. I was instructed that no log is in the system for Tuesday. So I hand in a decoder to a Multichoice agent that did not follow standard procedure. I have no record of the event. So this mean the decoder is ******.</p> <p>The call center agent also, after numerous discussions with her supervisor, told me to go back to the service center to resolve the problem - in other words, multichoice service center will listen to your complaint but will do nothing to resolve it - you the customet must sort out your own complaint with multichoice. When I asked to be transferred to the system to rate the service, that was claerly announced as a service on the IVR announcement, I was told this service is no longer available. either it is a lie or just another cleas sign that Multichoice do not care about their customers. I think both option are true.</p> <p>To summarise: My decider is gone with no record on the /multichocie system, promises were made to keep me informed(even escalated to customer service) and I am paying for a service that I do not have...sound like theft and ***** all rolled into one ...that is magic if you can srew the customer at the same time</p> <p> </p>