1 reviews | Active since Jan 2011
STOLE MY MONEY FROM MY ACCOUNT
<p>They stole an additional R280 from my account on 20 August. I can phone till I am blue in the face and I am told IF I want a refund it will take 7-14 days. That was my living money. I now have NO money to buy food and they have not refunded me nor sent me an email confirming their actions as promised by Makatsile on 25th. REF ********** -i81.</p> <p>Phone me and tell me when I am getting the refund ! I am so cross!!!!!!!!!!!!!!!!!!!!!! ********** 557</p>
Good day Sheryl
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Sheryl
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Sheryl
Thank you for bring this matter to our attention.
With reference to our telephonic conversation in regards to your refund request you advised that you have reversed the extra amount debited from your bank.
We confirm that the billing on your account has been corrected and that the decoder insurance is active on your Explora decoder as requested.
Once again we would like to apologise for the level of service as well as the inconvenience you have experienced in this regard.
Kind regards
Rupert
Good day Sheryl
Thank you for bring this matter to our attention.
With reference to our telephonic conversation in regards to your refund request you advised that you have reversed the extra amount debited from your bank.
We confirm that the billing on your account has been corrected and that the decoder insurance is active on your Explora decoder as requested.
Once again we would like to apologise for the level of service as well as the inconvenience you have experienced in this regard.
Kind regards
Rupert