KN
Kgomotso N

1 reviews | Active since Oct 2011

15 Mar 2016, 21:28

stinking terrible attitudes

Phoned in between 9pm and 9:20pm..spoke to Tshepang or Tshepiso 1st,who told me to reset decoder,while wr were waiting for that she just disappeared and never came back I had to hang up and dial again.got to the worse of them all called Idah,impatient with a terrible attitude who thinks she is doing customers a favour by being at work,we pay her salary she wnt have a job if there is no subscribers,if she hates her job she must resign and let those who wNt to work to be hired.u can listen to her call,no manners,blaming me for changing remotes,i didnt so y must she be forcing me..i asked to some1 else and she told me to hang up and call again,asked for her manager she just left me on the phone and never came back.its time to look at other options,multichoice is becoming a nightmare,considering I actually dont watch much tv bt pay this just for her to keep her job,its all crazy..fire her and get people who wants to work,im sure u dont need such attitudes on your brand.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Mar 2016, 17:44
Official
Hello smatsatsa123,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.

I tried calling you regarding the escalation, I couldn't get hold of you, but on the contacts it shows that the query was resolved, if it is still not resolved kindly contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

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Regards
Ernest

Best regards,