STINKING SERVICE

GOOD DAY , I HAVE CALLED YOUR CALL CENTRE TWICE IN THE PAST 2 WEEKS , THEY CONNECT MY ACCOUNT AND THAN IT GETS SWITCHED OFF AGAIN, I MADE MY PAYMENT TO YOU ON THE 25/08/2015 FIRST TIME SWITCHED OFF COZ YOU COULD NOT FIND PROOF EMAIL HELD FOR AN HOUR ON YOUR CALL THAN RECONNECTED FEW-DAYS AFTER SWITCHED OFF AGAIN , CALLED AGAIN HUNG ON FOR 20 MINUTES , SAME STORY SENT PROOF RECONNECTED NOW SWITCHED OF AGAIN , ARRANGEMENTS WERE MADE THAT WILL BE PAID ON THE 25TH AS NORMAL, BUT WHY SHOULD I PAY RECONNECTION FEES TWICE WHEN MY PAYMENT WAS MADE ON TIME PLEASE CAN YOU SORT THIS ISSUE OUT