kM
kabelo M
1 reviews | Active since Aug 2013
31 May 2016, 06:05
Stinking Service
<p>Friday the 27 I went to Multichoice at Maponya I was assisted by the guy called Mbulelo. I'm an exciting customer for a long time now. I went there to buy a new decoder and Mbulelo gave me the decoder after being busy for a while on his system. Told me that he deactivated the old decoder I must use the new one. I left and when I get home plugged the new decoder and it only worked for a day then it gave me error message. Called the call centre to try fix the problem they told me that the card and decoder are not registered on my name I have to return it. I have to drive back because of *********** someone who does not know what he was doing. I'm not prepared to drive there it will be best if they tell me to return it to the nearest outlet as I will be doing this unnecessary trip</p>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jun 2016, 12:20Dear Kabelo
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
DStv (MultiChoice)'s reply28 Jun 2016, 12:20
Official
Dear Kabelo
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,