STINKING ATTITUDE AND BAD SERVICE FROM AGENT

I called Multichoice enquiring why my account was suspended even though I paid my subscription two days ago. The call centre agent told me that I did not pay the full amount and that I short paid. I explained to him that I don't get statements anymore and I rely on the message that will come through on the decoder reminding me of the amount due. I got a message and I paid that amount. He then told me that I have to pay and he will only reinstate as soon as I paid the difference. I told him I was making a payment, requested him to reconnect my services and he said No rudely. I asked him for his email address and he told me his email address was not for proof of payments and I needed to do that so he can reconnect. I spent 13 minutes on the phone arguing with him. Does the call centre no longer use ettiquite or customer service? The fact that my services were disconnected and I was not informed of this is completely unacceptable calling when my account had a credit and arguing about it made things worse. The agent showed me no respect, he was rude and arrogant. Is this the kind of service one is subject to when doing business with Multichoice. I am disgusted, contemplating cancellin