Still ZERO response - Second Hello Peter Complaint

In spite of five calls on a previous hello Peter complaint i have still not heard from multichoice. Is there are no accountability in your organisation? Does you you're managing director know that you leave these queries to rot and don't get back to customers? This is shocking. Go and look at how many times I've called you with my simple holiday switching query yet nobody comes back to me. You do not have the right to overdraw from my bank account as part of your debit order I want my money back NOW.