ND
Nomvula D
1 reviews | Active since Nov 2012
03 Feb 2015, 10:21
Still waiting, two months later to be called back
an sms was sent as per adverti*****t regarding the expolora deal in late November.. its 2015 and i'm still yet to contacted. such treatment of being a long standing client is totally unacceptable. Not that i didn't try all avenues to get you to respond, after a fruitless journey to your offices in December i was told they cant help help me and i should wait for the call... when exactly will this happen? after the second coming of Christ?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Feb 2015, 15:33Hello NomDee,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
DStv (MultiChoice)'s reply03 Feb 2015, 15:33
Official
Hello NomDee,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert