KM
Kavish M

1 reviews | Active since Oct 2016

12 Oct 2016, 10:05

Still waiting to be contacted for the Price Lock Deal since last Thursday 06/10/2016

<p>I contacted DSTV to sign up for the price lock deal, last Thrusday 06/10/2016. I was told that I will be contacted by a Sales agent within 24-48hrs</p> <p> </p> <p>I called again yesterday 11/10/2016 and was again "put on a list" with me being prioritised as i have called back a second time. Its been a week since my request and DSTV have still not contacted me.</p> <p> </p> <p>I have been a paying DSTV customer for over 5 years and given the ridiculous rates they charge, I expect customer services to be "top notch"</p> <p> </p> <p>The only reason I want DSTV is for the sports channels, if there was an alternate service provider for the sporting channels, I would not bother signing up!!!!</p> <p> </p> <p>Pathetic Customer service as always from DSTV and Multichoice!!!!!!</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Oct 2016, 10:18
Official

Dear Kavish Maharaj

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Oct 2016, 10:45
Official

Dear Mr KA Maharaj

Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Price Lock department to investigate as to why you were not called and to give you a urgent call back directly with your concerns. Should you require any further assistance feel free to contact us.

Regards

Nesta

KM
Kavish M's update12 Oct 2016, 10:49
Reviewer Update

Will this take another week?