Still waiting on my explora to be delivered

I app**** for an explora decoder in October 2015. Two months down the line and I still do not have it. Delivery should have taken place 5 days after approval but empty promises were made and still nothing - after daily follow ups and an escalation on an escalation nothing has been done. App**** two months before Christmas - this was supposed to be a Christmas present for my grandchildren and you can guess that that was like. No explora and no happy faces. This is the sad experience I had to give my grandchildren for the Christmas of 2015. And on top of it they cancelled my existing debit order and open a debit order on my husbands name but never deducted the monthly subscription while the explora is not delivered and guess what happened. Off goes the dish....clever beyond for highly qualified staff...ja neh...and then I had to go to the N1 branch to pay the money in cash and have the dish reconnected...more effort and time at my expense...will I be compensated for this...hell no...it's mos not their fault..they know what they do...I hope someone 'qualified' will sort this out.