1 reviews | Active since Jun 2017
STILL WAITING ON MY DSTV EXPLORA 2
<p>Two weeks ago i app**** online for a price lock via my self help service,</p> <p>i called in to equire how the package works and what intells. they operator proceeded to forward my number to some people but they took too long to call me so i wnet online and app**** for my new package.</p> <p>the online process was quick i was approved and i had to choose an installer.</p> <p>i called in to find out what is my next step and the operator told me i will recieve a SMS from the courier to advise me where they should deliver my EXPLORA2 and new dish.</p> <p>a day went by and i heard nothing then i recieve call froma agent who want to proceed with my application i told her i had done it online as they took to long to call me, she wasnt very helpfull after that just told me to wait for SMS froma courier.</p> <p>the Thursday a guy calls me from their couries and gave him my delivery address that was last week 27 July 2017.</p> <p>after that i did not recieve a SMS nothing this morning i called in to follow up and the operator could not find any infomation reagrding the status of my delivery,</p> <p>she told me she will forward my quiry to the price log people. and they wil me in an hour that was 8.00am its now 11.00am </p> <p>no one called me its now also the beginning of the new month which means by the time my decoder arrives i would already have been billed protar charges then i need to conact an installer and wait 10yrs for them </p> <p>i am given DSTV untill 12pm today to have my decoder delivered here at my work as i arraanged witht them or will cancel this whole deal.</p> <p>very poor service DSTV very poor your adverts make it sound so easy to get a new package but to wait two weeks i wont except it </p>
Dear Lesley
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Lesley
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Good day Lesle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We are currently investigating your Price lock delivery concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Good day Lesle
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We are currently investigating your Price lock delivery concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
hi Rupert
thank you for your quick response unfortunatlly it is pass 12pm , and i have requested my application to be cancelled my refence number for my call ********** 3I58.
no have called me back yet i would like to make you aware that if they do deliver the decoder i will not except it.
i have made mention of that on my call as this is urgnt matter and i get the feeling your cancelation department will only call me back in 24 hours becuase i asume that is the waiting period for any quiry.
but i am not going to take the price lock anymore so please Rupert from your side cancel my application.
the new month has already began it would have been nice to be set up already.
but if this is your service now already then i will stay on my package i am on now.
just cancel the price lock application i dont want any hassels.
hi Rupert
thank you for your quick response unfortunatlly it is pass 12pm , and i have requested my application to be cancelled my refence number for my call ********** 3I58.
no have called me back yet i would like to make you aware that if they do deliver the decoder i will not except it.
i have made mention of that on my call as this is urgnt matter and i get the feeling your cancelation department will only call me back in 24 hours becuase i asume that is the waiting period for any quiry.
but i am not going to take the price lock anymore so please Rupert from your side cancel my application.
the new month has already began it would have been nice to be set up already.
but if this is your service now already then i will stay on my package i am on now.
just cancel the price lock application i dont want any hassels.
still waiting on you Rupert no reply after 2 hours ????
still waiting on you Rupert no reply after 2 hours ????