Still Waiting - NO communication

Looking at the other reviews, I’m glad (and frustrated) that I’m not the only one horrified by their service. I received a promo email from DSTV Streaming (‘Top Sport for R199pm for 6 months), which i thought was great. However, when you click on the link in the email it goes straight to the payment portal with no further instructions. I the. Check on the app and there was something related, however the pricing was different, so I ‘cancelled’ it only to see afterwards that it was the correct promo (why the different pricing on the app then DSTV???)

I used their whatsapp support channel on the 30th December 2023 to report that I’d like the promo offer to be ‘reset’ so I could use it… NOTHING, no email, no call back, even after the DStv support guy said they would get back to me within 48hours.

I then reached out again on the 2nd of January 2024 - same thing, but this time I actually got the reference number ( INC-*** ). I was told they would get back to me within 24hours… well it’s been days now. I’ve also paid an amount of R199 to my DStv account - what happens now with that money???

All this effort just so that I can willingly give DStv money each month.

Can this be resolved?? Still Waiting . . .