Still waiting for resolution and no timeline or reference number given

Hi

On the 2nd of November you rep**** to my hellopeter complaint with "Thank you for taking the time to contact us. It was not possible to cancel the service the service immediately. For this reason, your request has been referred to the technical team for further assistance. Once the service is disconnected, the account will be adjusted. We apologies for your inconvenience and feel free to contact us if you require any further assistance. Best regards Dinah"

While my DSTV has finally been disconnected I see that I owe R604 due on 30 November. Please fix account as promised as I do not owe a cent.

Thanks