Still waiting for my refund

<p>DSTV have been double charging me for my monthly premium since December 2015. I contacted them on the 25th of Sep and was advised that a refund of about R10 000 was due to me and that I would receive the refund within 7 working days. 3 weeks & 6 phone calls to their call centre later and I still have not had any response as to when I will receive the funds. To make matters worse every employee I speak to including a Supervisor lukhanyo promise to return my calls once they have resolved the problem and no one has has. Shocking service. You are no longer a monopoly - we have other options for entertainment. Your service needs to improve</p>