STILL waiting for my refund

I got a new HD decoder and called Multichoice customer care on the 15th of February to disconnect my old current decoder and connect the HD decoder and new Smart Card. I was assured it was done and that I would not be double debited. Well come month end, I was indeed double debited. When I again called customer care they picked up that both decoders were active still and logged a refund for the amount I was double billed for. They also (again) assured me that this time the other decoder was deactivated. Come end March. I was debited R2217 - which is for two premium subscriptions AND more! I then phoned for the THIRD time on the 6th of April, and was told that the two decoders were both STILL active, and that I was debited for both, plus debited for February again!<br> So of course the refunds were logged for the amount of R2700 odd, and I have STILL not received my money! So what is going to happen at the end of this month Multichoice? Are you going to rob me for the 3rd time? And why are your customer care staff so *********** as well as your accounts department! I want feedback and I want this rectified IMMEDIATELY, failing which I will end my subscription with DSTV! NOT ACCEPTABLE!