1 reviews | Active since May 2016
Still waiting for my promised call back
I have previously complimented a staff member at the same branch who was incredibly helpful in resolving my last issue.<br> <br> My accounts (home and holiday) look a giant mess and are full of incorrect reconnection fees, transfers, refunds and over-payments. I wanted to understand these and make sure I wasn't overpaying as what I see as my balance online is totally different to what the agent tells me my balance is. <br> <br> Wanting to go through this face-to-face, I drove all the way out to N1 city to speak to someone.<br> <br> The accounts system was down. A pain, but definitely not the agent's fault.<br> <br> Vuyo promised to call me that afternoon. He confirmed my number, I made sure he understood my query and watched him write a reminder to call in his system.<br> <br> That was 3 days ago.<br> <br> Come on guys. Lift your game. How is it too much to ask to call when you promise to call a customer who gives you $$$ every month and has driven all the way out to see you.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert