Still waiting for my call

My DSTV PVR packed up with a BE1 error. I proceeded to take it into DSTV and was told they have phased these decoders out. 3 days ago my father in law gave me his PVR and smartcard. I contacted multichoice on the call centre number on Sunday 4th October. <br> <br> I spoke to the first lady who could find the the model of the DSTV Decoder and said she would be right back, eventually after 15 minutes of silence i put down the phone and called again. The next lady assisted me and then said they would get the technical guys to phone me in 15 minutes to sort it out. It is now Tuesday and i am still waiting for them to phone me. <br> <br> I dont know if my DSTV has been activated or not and if it has i dont have any signal at home. I am not calling DSTV again as it just takes up so much time. If it cannot be sorted out i would rather cancel my subscription. The account is in my wifes name - 926-364-94.<br> <br> The smart card number is:***0<br> Serial number:DSR 4660 U*** X