Still waiting for installation for a PVR trade in option after paying cash.

<p> In the week of the 6th October 2016 I went to the Randburg multichoice offices to trade in my PVr for the trade an option which costed me 1999 rand. After paying the consultant informed me that he will take my details and give it over to schedule the installation. A week went by and I have not heard anything. the following week when I contacted the customer care centre and discussed my issue with the consultant. She mentioned to me That she will escalate my issue once again to the installation department - nothing happened . Again another week went by and I decided again to phone The customer call centre again to inform them that nobody has contacted me to make any arrangements for the installation I have already paid for.</p> <p>At first the consultant seemed to be confused with with the options available on your website as he was going on about the price lock option. This particular consultant promised me that he will come back to me before six that day needless to say it never happened. I phoned again the next day or the day after and once again had to explain the whole story from the beginning as they seem to be a very big disconnect between customer service centre and the walking centre services. I explained to the lady and even had to give the website link of the PVr trade in was referring to.</p> <p>She seemed very helpful at a time and even took my mail address promised me that she will follow up. Still no news. All the consultants at the CallCenter wanted to inform me that it was my responsibility to arrange for the installation where as the walk in centre consultant stated he will arrange for the installation as well as the fact that the price as advertised included installation 25 meter cabling to 2 TVs set up for extra view the explora and a HD decoder as well as A explora lnb. It has now been almost 4 weeks since I paid the first time and has been a struggle ever since to get the installation done I have been told that the matter has been escalated and escalated again without any phone call or without any success. </p> <p>I am sure that you will be able to track my calls and note the amount of times I contacted to investigate my complaint.</p> <p> </p> <p>below the link to your website if you are uncertain of which option I am referring to.</p> <p> </p> <p>http://campaigns.dstv.com/explora/sd-pvr-trade-in/</p> <p> </p> <p>I have always had good experiences with DSTV up until now really changed my view with regards to their customer services.</p> <p> </p>