UG
Unitha G
1 reviews | Active since Sept 2012
16 Oct 2015, 09:26
STILL WAITING FOR DSTV SUPERVISORS TO CONTACT ME
I have sent through an email inquiry to be contacted regarding my DSTV subscription and website service. Up till today, STILL no feedback! I called in and spoke to an agent, who advised that a manager will contact me - STILL no feedback. I called a second time to resolve the issues - Asked for a manager - STILL no feedback. I don't understand how the company can connect & disconnect services instantly yet the actual staff are so ***********! as much as DSTV is a demand, it is a want, not a need. I would rather not WASTE my money & pay for something with no proper service!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Oct 2015, 13:35Hello unithag,
Thank you for taking our call today.
As discussed, we have manually adjusted your DStv account. Currently, your DStv service is still disconnected and has credit balance.
Please note that your decoder and smartcard can only be linked when your DStv service is active. For any assistance regarding your online service, kindly send the brief summary of your query, decoder number and smartcard number to *** .
We sincerely apologise for the poor customer experience and the inconvenience caused in this regard.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As discussed, we have manually adjusted your DStv account. Currently, your DStv service is still disconnected and has credit balance.
Please note that your decoder and smartcard can only be linked when your DStv service is active. For any assistance regarding your online service, kindly send the brief summary of your query, decoder number and smartcard number to *** .
We sincerely apologise for the poor customer experience and the inconvenience caused in this regard.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply28 Oct 2015, 13:35
Official
Hello unithag,
Thank you for taking our call today.
As discussed, we have manually adjusted your DStv account. Currently, your DStv service is still disconnected and has credit balance.
Please note that your decoder and smartcard can only be linked when your DStv service is active. For any assistance regarding your online service, kindly send the brief summary of your query, decoder number and smartcard number to *** .
We sincerely apologise for the poor customer experience and the inconvenience caused in this regard.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As discussed, we have manually adjusted your DStv account. Currently, your DStv service is still disconnected and has credit balance.
Please note that your decoder and smartcard can only be linked when your DStv service is active. For any assistance regarding your online service, kindly send the brief summary of your query, decoder number and smartcard number to *** .
We sincerely apologise for the poor customer experience and the inconvenience caused in this regard.
Thanks again for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah