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Amanda B

1 reviews | Active since Jan 2017

31 Jan 2017, 10:50

Still Waiting for an answer

<p>Good Morning DSTV</p> <p> </p> <p>I have send many queries now for 5 day I am struggling. I can’t get my DSTV connected. You rep**** to my problem and told me that everything is fine now and that my account is in a credit for R3.97. When I got home last night 30 January 2017 again my decoder was disconnected and it was not a signal problem. I have pictures and proof of the email that you have send to me. I need a response today please and hope you can come up with something better that just sorry it is on now. I paid a lot to DSTV in my life and I know if there was a another place where I could gone to I would done that. Please response to my mail as I need my decoder on by tonight!!</p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2017, 11:06
Official

Dear Amanda Beytell

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2017, 16:48
Official

Good day Amanda Beytell

We wish to reassure you that the matter has been resolved, it was a system glitch. We have reconnected your service and reversed the reconnection fee charged, your account is still up-to-date with a credit balance of R-3.97.

Your next payment is due on the 2nd of February for an amount of R215.03 for the DStv Family package thereafter it will be R219.

Once again, please accept our sincere apologies for the inconvenienced caused.

Regards

Elna

Best regards,