CV
Catharine V

1 reviews | Active since Jul 2017

20 Jul 2017, 16:29

STILL WAITING FOR ACCOUNT STATEMENT

<p>REQUESTED ACCOUNT STATEMENT A MONT AGO, THEY WOULD HAVE EMAILED IT 2 DAYS AFTER MY INITIAL REQUEST. NO USE IN CONTACTING THE, THEY PROVIDE A CASE NUMBER AND WHEN FOLLOWING UP THEY ADVISE THAT THE CASE WAS ASSIGNED TO THE WRONG DEPARTMENT - SERVICE IS SO PATHETIC. </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jul 2017, 16:38
Official

Dear Catharine

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jul 2017, 17:24
Official

Good day Catharine

Thank you for taking your time to contact us.

Please be informed that I could not get hold of the main account holder to process your request. For further assistance in this regard, kindly confirm the details below:

  • The identity number of the main account holder.
  • An alternative contact number.
  • The email address where the statement can be forwarded to.

We are committed to assisting you.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2017, 11:21
Official

Good day Catherine

As per our previous discussion, please provide us with the required information for further assistance.

We are committed to assisting you.

Kind regards

Dinah

Best regards,