STILL WAITING FOR A REFUND

<p>I cancelled my subscription in July 2016 and am still awaiting a refund for 2 months debit orders deducted incorrectly after this cancellation date. Another debit order was again deducted in November. No response received via e-mail even after I was given a consultants personal e-mail address. Every time I phone them I have to re-explain the whole story because I can never speak to anyone in authority. There is no "complaint's department" to where I can send my complaint. </p>