Still waiting for a manager to contact me

I went to DSTV Princess Crossing and they informed me that i must contact Multichoice in order for me to trade-in my old PVR 1 for the new Explora. When i phoned them i was told that i can do the swop but i need to cancel my subscription and insurance on the old decoder which i then did. When i followed up i was told that i cant swop it under the insurance i had on the PVR 1 as this was cancelled. I was told that they would listen to the recording and call me back, im still waiting for that call. I now decided that i would go the Hellopeter way as Multichoice are quick to collect every month but not returning calls.