Still waiting for a decoder

<p>On January 9th i called in and took up the price lock deal for R899. I was told the application was approved and i need to email documents, which i did. A week later i was told submit documents again and still nothing. The following week i was asked to send docs again so i did. Today is the 31st Jan, it is now 3 weeks and i am still told that the documents cannot be found. Now i have been contacted on email by Gladys and Boshomane who have a standard response that the documents are not there. I sent the docs 3 times to ********** Now can someone please explain to me how an approved application takes 3 weeks for a customer to get a decoder and usage of the plan? furthermore as a new customer i am absolutely astonished by this bad customer service. Everytime i call i am told that someone tried to call me, yet that "someone" fails to leave a message. I am so frustrated that i am not sure if this is even worthwhile. Is it a better option to just buy the decoder myself? Possibly! Why offer the price lock deal online and requests information over and over from customers, if you are not interested in making this a smooth process? Do you even want me as a customer? From the looks of things, you are not keen to grow your customer base! I AM A VERY DISAPPOINTED AND DISSATISFIED!!!!!</p>