Still waiting

I reported DSTV and their shocking service and poor communication channels on this platform. I then received a call during family dinner time, requested they call back in the morning. I confirmed that they will call back in the morning. Another week has now passed since then. It has been weeks since my first call to their pathetic call center which advised me to use the What's Ap communication line which cannot perform the function I need assistance with. Called again and was told to try the sms line..... I have since spoken to three consultants using their live chat and have been told 3 times that my call has been escalated to the price lock team - today's response was precious indeed "they should call you maybe this week or next week depending on the tickets they still have to call" Shocking to say the least - customers that need to beg a business to renew a contract, ridiculous