Still Waiting

I am a client of Multichoice & asked to called back for the price lock (R899) current campaign. I've been trying for the past 2wks to get this price lock package. I missed the call the 1st time then was informed it can only be done over the phone. The 2nd time I went to their offices in Randburg but the consultants who do this had already gone home, a team leader took down my details where I asked if they could pls call me betwn 12-1(lunchtime) or any time after 16:30 and no1 has called. On 13-04-2016 I was again in Randburg and spoke to Tebogo about the price lock. She assisted me and got Refilwe to call me on my cell phone to complete the application. During the completing of the application I did not hv my bank a/c details on hand for her to complete the process. I then ask for her to call me back on Thursday at 9. She informed me that she can only call me at 10 to complete it. I've tried phoning back on the number she called me on but it just beeps. It is now Friday and still no1 has called me back. This is poor service as twice I had to go to their offices in Randburg and follow up & call in. Can sm1 besides Refilwe pls call me back as clearly she is to busy to return my call.