MC
Michelle C
1 reviews | Active since Mar 2014
24 Mar 2016, 13:18
Still waiting
This is the second time on hello peter cause nothing has been done from my first complaint. I am now so tired of waiting for money owed to Me By Multichoice! !!. And NO ONE is doing their jobs. I must phone every day using up all my airtime to speak to a different person everyday for the last four weeks who still can't do their work but get paid at the end of the Month for being ***********. Molefe was the last person I spoke to and the last person that promised to sort this out after i had to email all the papers needed and guess what. Nothing!! <br> <br> Also don't comment and say you tried to phone me cause you are LYING! !<br> <br> I want my money today<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Mar 2016, 11:27Hello Michellec03,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your refund request has been approved, your credit will be available in your bank account by 29/03/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your refund request has been approved, your credit will be available in your bank account by 29/03/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply25 Mar 2016, 11:27
Official
Hello Michellec03,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your refund request has been approved, your credit will be available in your bank account by 29/03/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your refund request has been approved, your credit will be available in your bank account by 29/03/2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,