1 reviews | Active since Mar 2015
Still waiting
Further to me previous report re: Multi-choice. On 3/9/2015 I emailed proof of payment to [URL Removed] and received a case nr *** reply. Sandile then rep**** via HelloPeter saying they are waiting for my proof of payment. I then emailed said documents AGAIN on 11/09/2015 to Sandile. (Sandile was very worried that I would use his email for any other correspondence - reminding me about 5 time this is his private email.) Records of phone calls - 26/08 + 21/08 + 1/09 + 2/09 + 4/09/2015. To date, even though I paid R10 short per month, (honest mistake, as I have not received any correspondence) and paying a monthly amount of R309 without fail, DSTV has not been connected for 10 consecutive days. Does that mean DSTV would work out the R40 payment pro-rata? What about connection fees? Do I still have to pay that even though I only owe them R40?
It is with regret that we learn of the frustration and inconvenience you have experienced with your device. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we have reconnected your services, we have allocated the amount that was not allocated, and also informed you of the amount to be paid on the next invoice date. Please do not hesitate to use any of our below touchpoints if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your device. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we have reconnected your services, we have allocated the amount that was not allocated, and also informed you of the amount to be paid on the next invoice date. Please do not hesitate to use any of our below touchpoints if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile