Still waiting

Dear Rupert <br> After contacting you via Hello Peter on Monday you apologised for the inconvenience & would look into the matter and get back to me. It's Saturday now & I'm still waiting for someone to phone me back (In summary DSTV has stuffed up my account three months in a row)<br> <br> I'm still waiting for a 'supervisor' to phone me from about mid April. And still waiting for a different supervisor to phone me back since last Friday 12 June after my DSTV was disconnected because of errors on your side. We have now been without tv for a week. I would try phone again but after the last 53 minute phone call that resolved nothing I am already dreading my next cellphone account. Are you guys going to reimburse me for that? As well as my bank charges. My time, petrol and parking costs every time I have to go to the bank to fix your errors.<br> <br> I really like that you have this 30 day process to follow to refund your clients that you have double debited but there is no process when it comes to you changing the date of the initial debit order date or double debiting your clients.<br> <br> I have been a client for 21 yrs. You are going to have to come up with something good to keep me as a client.