STILL VERY ANGRY

So again I had a very rude ill mannered woman on the phone from On Air. I don't think these consultants have any people or telephone skills. They don't know how to speak..but this is what it's come down. Companies are just hiring and forgetting that these people actually represent their companies. Anyway I'm still trying to find out who the DSTV/Multichoice consultant is that called to say we can swop our perfectly working and paid decoder for free and swop for the ******* we sitting with now and top of it pay for it. I had a DSTV/Multichoice Woman call me and said she'll call back which she never did to date. So the bottom line is we were **** to and CONNED out of our perfectly working and paid up decoders.