1 reviews | Active since May 2016
Still unable to stream and no responses from DSTV
I don't like lodging complaints but it's the only way I get a response from you. I haven't been able to stream DSTV because of a problem on your side. It is saying I have a concurrent stream even though I have no streams open. I've spoken to 3 of your agents and they said it was escalated. Please sort this out, I don't want to miss another weekend because of your faulty software.
Also because of your delay you should be giving me credit for the days I haven't been able to stream.
I am really astounded at how little you care about your customers. You are losing customers because of how you treat them, not because of Netflix. You just treat your customers like *******. I have been having this problem since Friday last week and it is not resolved.
Yeah, if you don't give me credit or compensation for this I am going to be reporting you to the relevant commission. You are actually committing theft. I've paid you for the month and I am unable to stream because of a software block that YOU decided to put in.
Please don't phone me, I am deaf.
But really, do better than this. Why is nothing happening after a week? It's a disgrace really. It's really urinating on your customers.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
You guys have really good content, sports and series wise but you treat your customers so badly, it's shocking. Your software is also very outdated. I understand you are trying to make a profit but you seem to operate on lowest minimum service required. You treat your customers like trash and then complain about Netflix.
Try treating your customers better and have up to date software and then see how your business grows. Your software is so dated, its ridiculous that subtitles only work on decoders and not streaming.
But yeah, I'll get your standard oh we are sorry for the inconvenience response. You really don't care about your customers. You will go out of business because of how badly you treat your customers. You are the only private company I know of that is intent on being as bad as government services.
But yes, I would like a weeks credit. It's only fair.
You guys have really good content, sports and series wise but you treat your customers so badly, it's shocking. Your software is also very outdated. I understand you are trying to make a profit but you seem to operate on lowest minimum service required. You treat your customers like trash and then complain about Netflix.
Try treating your customers better and have up to date software and then see how your business grows. Your software is so dated, its ridiculous that subtitles only work on decoders and not streaming.
But yeah, I'll get your standard oh we are sorry for the inconvenience response. You really don't care about your customers. You will go out of business because of how badly you treat your customers. You are the only private company I know of that is intent on being as bad as government services.
But yes, I would like a weeks credit. It's only fair.