dV
danelle V
1 reviews | Active since Aug 2015
12 Nov 2015, 16:17
still un happy since August problems continue
I am still struggling to sort out our Multi choice account, it was done, we where then in a credit when they rectified the mistake. now once again they say we owe R2400 after a payment of 14oo..the excuse is that the information does not show on the system that we where in a credit. but I was transferring money from the credit available into my box office account, which multi choice would not have allowed if I was in arrears. the transfers to box office does show but not the credit on my account for those months. now all of a sudden of in arrears again. and no one can fix the problem I just have to pay the amount.
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DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 11:36Hello danellevorster,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with the billing on the account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with the billing on the account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply15 Nov 2015, 11:36
Official
Hello danellevorster,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with the billing on the account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number in order to assist with the billing on the account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,