1 reviews | Active since Sept 2011
Still they can't seem to be competent!
Following on my prev. complaint. I got the following email: Kindly pay the amount of R859.07 as soon as possible to avoid a disconnection of the DStv channels and then the amount of R833.50 will be due on the 01 March 2016. SO I paid R859.07 on 27/2, and R920.43 on 29/02 because according to my online profile my bal. was R590.43 and Box office R330. Then on 02/03 a debit order went through on my bank acc for R1449.50. There was no money in my bank acc at that time which mean they cost me R138.00 on magtape unpaid charges!!! And where does this amount of R1449,50 come from? And why on the second when my debit order was suppose to go through on the first?? And I was informed that they can not guarantee that it will go through therefor to keep my side clean I paid via eft. Now on my online profile my outstanding balance still show the R330 for box office as outstanding?? They are obviously very *********** not to get this right. I want the R138 they cost me on bank charges back and this mess sorted!!! This is not acceptable for a big company like this to F*** things up like this!!! According to me I don't owe them anything and I will not take this quietly!!
Please accept our apology for the delayed response.
We confirm that your two payments of R859.07 and R920.43 reflect in your account. Currently, your DStv account is paid up and has a credit balance.
There were two payments reversed in your account which resulted an outstanding balance. For this reason we had to deduct R1449.50 from the bank account to settle the balance owed.
Regarding the debit order, we sent out the notification to our customers that debit orders for the 01st of March 2016 did no collect. This error was rectified hence the debit order collected on the 02nd March 2016. We could not confirm if there were no funds available in your bank account.
We have transferred a credit from your residential to your BoxOffice account. Your BoxOffice is now on a zero balance.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum,
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
We confirm that your two payments of R859.07 and R920.43 reflect in your account. Currently, your DStv account is paid up and has a credit balance.
There were two payments reversed in your account which resulted an outstanding balance. For this reason we had to deduct R1449.50 from the bank account to settle the balance owed.
Regarding the debit order, we sent out the notification to our customers that debit orders for the 01st of March 2016 did no collect. This error was rectified hence the debit order collected on the 02nd March 2016. We could not confirm if there were no funds available in your bank account.
We have transferred a credit from your residential to your BoxOffice account. Your BoxOffice is now on a zero balance.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum,
www.dstv.com
Kind regards
Dinah