Still stuck with the wrong decoder.

On the 8/01/2021 I app**** for price lock with an extra explora and wrong decoder was delivered to me. I have been complaining to the DPPqueries to have the problem resolved and to this day nothing has been done. Ntando Bakubaku promised to have the wrong decoder collected and have my correct decoder delivered. I really don't know what to do anymore as I have been promised lies and that time I am been billed for something I am not using. I am very frustrated at how I am been treated and it looks like as long as they get paid they don't care about customer experience.if this problem cannot be resolved rather cancel the 2nd decoder that is not in my possession. The wrong decoder is A*** S/C ***