Still struggling to get an answer

I previously reported ongoing problems with Multichoice numerous disconnections despite having paid my subscription, problems with reconnection, seeming inability of Call Centre staff to resolve the problem. EVentually, after a Hello Peter complaint, I was contacted and although I still had to follow up with the Call Centre, the problem eventually seemed to be resolved. It seemed though that I still owed R6.10. To avoid a repetition of the nightmare I had experienced, I paid in R56,10 on 18 Feb 2016, hoping that having a cushion would spare me in the event of any delay in subsequent payments being reflected. I made the payment by EFT. It has still not been recorded, despite my having used exactly the same process to make a subsequent payment which was reflected! I have called the Call Centre so many times that I have spent vastly more than R50 to try to rectify the matter. I'm told the matter has been escalated, but promises to get back to me to tell me what is happening are never honoured. I am more than fed up!