Still same old dstv up to their tricks

As soon as my debt when off for dstv compact i called into the call center and requested to be downgraded to dstv family. The agent who assisted me assured me that it will take place and i wouldn't have to do a thing. Then the day before the change was suppose to happen i get a sms indicating the old debt price. i immediately called dstv and the lady who assisted notified that no change was made and she couldn't implement the change around but she was going to get a manger to call me. its been 2 weeks since i'm still waiting for that call.

My question to Multichoice is why would you ***** over your clients that still choose to remain with you? and where is my change and my money?