Still nothing done to my account

Good day.<br> Maybe if I do a hellopeter then will the problem be solved.<br> I have contacted DSTV call centre on 22-10-2015 regarding a problem when i login to the self help service that theres a error my smart card been linked to another account. the call centre agent asked me to report it with email and screenshot to [Email Removed] on the 28-10-2015 i have contacted the call centre again because i didn't get any feedback which a agent said no i must use [Email Removed] now it is 1-12-2015 and still no feedback i have send a email again today 1-12-2015 to [Email Removed] [Email Removed] and [Email Removed] so lets see what happens