FS
Fatima S
1 reviews | Active since Feb 2010
19 Mar 2015, 16:28
Still Nothing!!!!
Dear Multichoice, it has been 14 days since my XtraView on the Secondary decoder has been turned off, BY YOU! I have called the call center and actually visited your Head Office Twice, and all your consultants can tell me is \The Technicians are working on it"How long does this take? I'm offline for almost a month altogether. What pathetic service is this? You don't respond to anything? Appalling and useless with no regard for customer service!!!!!!"""
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DStv (MultiChoice)'s replyOfficial
20 Mar 2015, 12:51Hello sabz,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Mar 2015, 12:51
Official
Hello sabz,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,