MB
Mike B
1 reviews | Active since Nov 2017
29 Nov 2017, 17:41
Still nothing.
Following my initial writings you have so far got it all wrong. You must actually have looked at something which was one of the hundreds of e mails I have sent to your offices in the past 4 months in a foiled attempt to resolve my issues. You found an e mail from your offices to me not accepting the screen shot of my bank statement. And days after that I went to the bank and got the statement all stamped sent to me and that has beeen passed to several individuals at Dstv as well as proof of ********** If you do the complete investigation as I have previously suggested you will find that as recently as yesterday I sent the proof of payment as recently as yesterday with more than 30 prior to that. Asking me for yet another proof of payment is beyond my imagination. I sent one again within the last 24hrs. You know i paid. You know because you have the money. Read my first 2 e mails again the entire story is there. Grabbing at pieces of the story is not useful. Do the investigation as I have suggested and everything will be very clear to you and you won’t need to ask questions.
I await your investigative results.
Mike
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Nov 2017, 08:21Dear Mike
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Nov 2017, 08:21
Official
Dear Mike
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Nov 2017, 12:21Good day Mike
Thank you for sending us your query.
It's not possible to get hold of you telephonically to offer assistance.
Please confirm the names and case reference numbers where the actual proof of payment(s) was sent to.
This will make it easier for us to trace the payments with the finance team.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Nov 2017, 12:21
Official
Good day Mike
Thank you for sending us your query.
It's not possible to get hold of you telephonically to offer assistance.
Please confirm the names and case reference numbers where the actual proof of payment(s) was sent to.
This will make it easier for us to trace the payments with the finance team.
Kind regards
Dinah
Best regards,
MB
Mike B's updateReviewer Update
02 Dec 2017, 08:43Here is DSTV response:
“Dear Mike
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team”
This response is designed to give the appearance of response but it does not address my issues or complaint at all.
In the last week they have received my previously submitted proof of payment at least another 10x. What have I heard? Nothing. No surprise of course.
MB
Mike B's update02 Dec 2017, 08:43
Reviewer Update
Here is DSTV response:
“Dear Mike
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team”
This response is designed to give the appearance of response but it does not address my issues or complaint at all.
In the last week they have received my previously submitted proof of payment at least another 10x. What have I heard? Nothing. No surprise of course.