Still not sorted

Whats new, account suspended again. With all the issues i have had with the installation and billing of explorer without it being installed or activated, i finally think things have been sorted out as i received phonecalls from the finace department. I was told i would be issued with a credit from 7th decemeber until such time as installation is done. I told them that installation would be done this week. I was promised by one finance consultant he would phone me back on sunday to get a date for installation. Still waiting! I was told by two woman responding to my hello peter complaint that they would email me immediantly and that i should reply with the date of installation, still waiting!!! Now account suspended again. Not sure why this time as nothing owed on pvr and explorer amount plus all reconnection fees have been credit. Why do i get no call back, no emails and account suspended. Please help me dstv. I have threatened to pack it all in and ask you to collect all but was hopeful. Please restore this as this week we really could get things sorted but i cannot do it without you guys coming to the party!