Still not resolved

<p>Last month i logged a complaints and received assurance that my query would be resolved. This month the problem still exists. My insurance is still active and the amount due is R1009.00 which should be R840 as per my contract. My account still has two residential addresses active... How difficult can this be to resolve.. Surely this is not compliacted. Again i need take up my time , efforts to sit and resolve this!!!</p> <p>Extremely diasappointing. When you call the call centre the standard response is that I have escalated to my line manager and I assure you that this will be resolved.. NO PROGRESS...Im at the end of the road!</p>