still not resolved

it has been 6 days since my initial complaint and still you guys have failed to have the matter sorted. it is a simple complaint which can be resolved immediately!<br> <br> again this morning you guys disconnect my services knowing that I have a complaint in the process that u guys haven't resolved.. this is just not on!<br> <br> I even went the extra mile to pay the 470.00 requested last week explaining that I have a complaint and this amount should be deducted from my initial balance which should be about 780.00 and not that extra days u guys are trying to bill me for which firstly I wasnt even aware of and secondly something which was ur responsibility I am now being held liable for. <br> <br> please sort this matter! my balance should be 780.00 which last week I already paid R470.00 of which meaning theres still 310.00 left which I will happily pay if you resolve this matter today.<br> <br> you guys billed me completely unfairly and now im waiting ages for this complaint to be resolved.<br> <br> <br> <br>