MJGVS
Martinus J G Van Staden
1 reviews | Active since May 2009
08 Aug 2015, 20:07
Still not registered for box office after
Dstv call center's service is really pathetic. We have been online for more that 2hours to try and connect our explora to box office have spoken to excess of 5 people and the last person by names of Medewe is going to send a email and she is unable to assist us and no supervisors is available to assist!!! so we still have no box office and even send the sms to register our smart card we get a message Box Office service is only available for premium PVR subscribers (p.s we have been a premium subscriber for more that 4 years). We spoken to David at the call center also and he was so unhelpful it is absolutely pathetic.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 11:22Hello Tinusj,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Box Office service is active on your account. Your Box Office account is reflecting a credit balance of R150.00.
Please try to rent from Box Office using Box Office as method of Payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Box Office service is active on your account. Your Box Office account is reflecting a credit balance of R150.00.
Please try to rent from Box Office using Box Office as method of Payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply12 Aug 2015, 11:22
Official
Hello Tinusj,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Box Office service is active on your account. Your Box Office account is reflecting a credit balance of R150.00.
Please try to rent from Box Office using Box Office as method of Payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Box Office service is active on your account. Your Box Office account is reflecting a credit balance of R150.00.
Please try to rent from Box Office using Box Office as method of Payment.
Should you experience any difficulties please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert