SR
Selwyn R
1 reviews | Active since Nov 2009
20 Oct 2015, 10:20
Still not fixed
Last month we requested the debit order to be loaded. We were told that it was too late, but got charged R50 for reconnection. This month it was still not loaded and we got charged again.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
22 Oct 2015, 07:13Hello selwynv,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have contacted Mrs Ismail apologies and explained that the service is active and we have credited R50.00 re-connection fee.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have contacted Mrs Ismail apologies and explained that the service is active and we have credited R50.00 re-connection fee.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply22 Oct 2015, 07:13
Official
Hello selwynv,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have contacted Mrs Ismail apologies and explained that the service is active and we have credited R50.00 re-connection fee.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we confirm that we have contacted Mrs Ismail apologies and explained that the service is active and we have credited R50.00 re-connection fee.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,